Gathering Feedback for Customer Satisfaction

SurveyTracker is our desktop software application that runs from your PC and allows you to create, distribute, collect, and report on customer satisfaction. You'll have total freedom to create numerous surveys that suit your organization and the expectations of your customers.

Training Technologies also offers iFeedback Online, a Web-based survey service tool that can easily conduct your Customer Satisfaction survey online. There is no software to install; everything is done directly online through Microsoft Internet Explorer.

iFeedback Online provides numerous useful tools to help you create satisfaction surveys! You can generate a survey using the scales most useful to you, apply your organization's logo to reaffirm your identity, add a list of your customers, and more. The tools provided deliver all the technology and techniques needed to gather the information you need.

You can attract customers through various methods depending on your needs. You can place a computer with the survey running in a well-trafficked area so customers can complete it while their experiences are fresh in their mind. If you have a customer newsletter, you can print the supplied URL in an article about your satisfaction plans. You can also use a customer list and iFeedback Online will automatically e-mail out invitations to the web survey.

Best of all, you can review your results, create reports, and update your project from any system connected to the Internet. You don’t have to be at a specific location to see how customer responses.

iFeedback Online supports organizations with a world-wide customer base via multi-lingual surveys. These surveys allow you to enter the text of your survey in the needed languages and also supply custom invitation and thank you messages. We offer translation services if your survey isn't already in the desired languages. Call us for details at (513) 754-1212.

Training Technologies offers our pre-written SurveyTracker Customer Satisfaction module. This module is available for use with iFeedback Online or may be purchased for use with SurveyTracker. The module contains everything your organization needs to conduct these important surveys properly.

The Customer Satisfaction module includes the following surveys:

• Customer Satisfaction Assessment
• Customer Questionnaire
• Customer Meeting Assessment
• Serving Difficult Customers Evaluation
• Customer Service Discussion Guide

This module saves you valuable time when you need to gather customer feedback. The surveys have been quality tested for accuracy so you can be assured that the questions are designed to gather customer feedback in a professional manner. Of course, you are free to tailor the surveys to your organization's needs!

Don’t forget SurveyTracker and iFeedback Online when your organization decides to conduct Customer Satisfaction surveys!

If you are looking for someone to manage a survey project for you, please contact us for a quote and we’ll be glad help – whether it’s an entire project or just a part! Our custom survey services are designed to provide you with as many options as possible and to be completely flexible to your specific organizational needs!

We can develop a customer satisfaction survey for you or modify one you already have. We can distribute your survey with the method that best suits your customer needs (web, e-mail, paper, etc.). We can generate powerful reports that show you exactly what you need to know or simply provide a data file containing your results. Let us know how much assistance we can provide and we'll deliver the results!

Among the many benefits of contracting our services is that we are completely impartial to your results. By hiring an outside, independent firm for your satisfaction surveys, your customers will gain additional confidence when responding to the assessment. Customers tend to be more open and honest in their responses when an impartial 3rd party is responsible for their responses.