SurveyTracker Workshop Customer Comments

Our customers have found our workshops and personalized training to be excellent. The following quotes were provided by attendees following training.

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"It was nice to get training in our own office - no traveling! Instructor was very knowledgeable in subject matter - she conducted the training at a good pace and was always open to questions from the students."

"Training accommodated my learning style (seeing AND doing)."

"Plenty of time for Q & A, good pace."

"I liked that it was so interactive & also that it was broken up into several days (could mull over what I learned the day before and ask questions at the next session if necessary)."

"Informative - found out shortcuts. Relaxing atmosphere. Very hospitable and lots of great food."

"The instructor was very knowledgeable about the product. She was very patient with the questions that were being asked. The SurveyTracker survey facilitation is unbelievable. You could really go into great depth if you had the time to really get into this. It's something that our company could really utilize."

"The size of the class was good. There was enough time for individual attention as needed."

"The instructor was very clear, but the homework actually clarified things that I did not catch during the training time. I appreciated the interactive approach that the homework offers."

"I liked the ability to sit in my own offfice and learn what I need to learn. I much prefer to stay in my office and not travel; it saves my professional time, my personal time and the expense of traveling."

"The effectiveness of the trainer was most helpful. He did a great job. Very knowledgable and able to apply theory to my environment."

"The instructor did a really great job with training! The class size was small... so that was a plus for training! I felt that everything was useful to me. Thanks!"

"The most helpful aspect of training was the opportunity to work on a real project and have the opportunity to ask questions - even minor or obscure ones. There was a lot of information and I was happy to put it to use immediately."

"Getting hands-on and getting all questions answered. The trainer is very knowledgable about the software. Also the ability to sit and practice using the features."

"The workbook synthethizes the manuals into a handy guide that was easy to use during training."

"Learning the true value SurveyTracker can bring to my organization was the best part of training."

"It was nice to be able to ask questions to the instructor as they came to me during training and receive feedback immediately."

"SurveyTracker appears to be user-friendly for such a sophisticated system. Walking through the methods and options step by step was very worthwhile in demonstrating the potential use we can make of it. The trainer was a very patient and effective instructor."

"The session was great! I knew nothing about SurveyTracker before the class so I needed to know everything the instructor taught us. I appreciated the fact that time was aloted for special projects and/or survey assistance relative to my specific needs. The instructor was excellent, very very knowledgeable and very very patient. The seminar was a great investment of my time and resources."

"The trainer did a great job overall and his walking us through how to create a report using our own data was most helpful."

"Hands-on training was great. I like the fact that we did an email based example and actually connected to your email system to test it."

"Everything was great. I really learned a lot and now I feel I can go back and apply the things I learned. The personnel are/were very friendly and professional."

"I did get a good feel for designing a survey, and producing good reports, and also a sense for how to set up the e-mail, a little sense, for how to deal with the problems that might arise there. The instructor really worked hard to communicate the material to us. Thank you very, very much!"

"The instructor's enthusiasm and patience was the most helpful part of the class. Also, the part where we could create graphs and see the results was a great help for me. I could see what I created, so the steps made more sense and I think I retained them much better. Thank you for your time!"

"The instructor did an excellent job of gauging the skill level of the participants so that the flow of the workshop was efficient, and the information presented was useful."

"Hands-on use of the software was nice. I think our instructor was just swell. She made me excited about learning the software. That's not always easy to do; sometimes these training courses are just plain boring. She also laughed at my jokes in class, even though they were not funny. The lighting was good. I can't stand fluorescent lights. Incandescent bulbs create a much nicer ambiance. The big screen at the front of the room was a good teaching aid."

"The instructor and assistant quickly resolved any problems without detracting from class time. Many times problems were incorporated into the training and brought up issues that could occur back in the office.

Working with both experienced and inexperienced classmates helped because many of the more experienced students asked questions that could be relevant to those who never used the product or had limited experience."

"The participant manual is a much better tool to learn from versus the software manual. It has just the right amount of information and easy to follow. Nice reference later."

"The instructor was very patient and did not hesitate to re-cover subject matter if I did not feel secure. She also covered every topic in the software extensively. Many instances in training classes I have attended, instructors have skipped subject matter in order to finish class in a more timely fashion. I appreciated that the instructor did not do that. She 'spared no expense' time-wise. Good class."

"The instructor was able to respond to specific questions that we asked. She also let us know about enhancements available in the next version, and recorded our comments on needed improvements to the software."

"The instructor was a very friendly and helpful trainer. She made sure we all understood what she was talking about and explained things very well on a technical as well as a non-technical level. Even though she had lost her luggage she maintained a positive attitude and was very cheerful and upbeat. Thanks!!"

"Actually working on a Domestic Relocation Survey that I brought to class was helpful. It was great to have the instructor walk around the class to answer the questions. I will be the only one in my group that will be doing this project so I had a lot of questions."

"After training on the first day, the instructor sat with us for about 45 minutes to answer detailed questions on filter. That hand's on attention has been the most valuable part of training, especially as it addressed concerns we had about implementing e-mail survey -- specifically trying to maintain anonymity while still being able to track who has not responded to the survey. Also, the review of filters was helpful for us to see how we can include our reporting hierarchy as part of our survey. Both trainers were very friendly, patient and helpful with our many questions and were very receptive to feedback. They also checked in with the programmers questions they couldn't answer and followed-up with us right away."

"The hands-on training. I'm not a 'manual' person; I learn best by doing. Not having any exposure to Survey Tracker, I really am not sure how I'll apply it in my work at this point. I think I got a good introduction to the basics, which I think is most of what we do. I feel I got a good grounding; knowing that telephone support is available will ease my mind that I can competently do this."

"The instructor explained things very well (i.e. click on the red door, etc.). This makes it much easier for people to follow the training they haven't been exposed to the product. She was also very available for questions and willing to help those with technical difficulties."

"Wonderful instructor and support staff, very well trained and informative. An absolute pleasure considering the distance and time allotted for the session. The fear of not knowing what to do with new software is always the demon. I feel much more comfortable after having the Survey Tracker course."