LMD TECHNOLOGIES
Help Desk Satisfaction Survey
We realize that your computer technology is an important tool for your daily productivity. It's our goal, at the Help Desk, to keep that technology functioning smoothly. To help us improve our service and quality of support for you, please take a few minutes to evaluate your last service call. Your responses will help us focus on specific areas of improvement as we work to provide the best possible technical support.
Please rate the Help Desk Support below:
1.
Politeness
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
2.
Patience
3.
Technical knowledge
4.
Clear communication
5.
Helpfulness
6.
Accuracy of answers
7.
Persistence until problem was resolved
8.
Resolution within reasonable time frame
9.
Met your expectations
10.
Convenient service hours
11.
Prompt initial contact
12.
Courtesy of person who routed your call
13.
Overall satisfaction with Help Desk support.
14.
Please list the software product names and versions and/or hardware problems that prompted you to contact the Help Desk for assistance. Please be as specific as possible.
15.
Please provide any additional comments that can help us improve your next experience with the Help Desk.
Thank you for taking the time to provide this valuable feedback. We will use your responses to evaluate our performance and make improvements to our future service. It's our goal of continuously improve our services in order to better support your specific needs.